Practice Charter

What We Will Do For You

  • All patients will be greeted courteously
  • We will treat all information confidentially
  • We are always committed to providing the best possible service
  • We will always offer the treatment and advice we believe is best
  • We will arrange a home visit if you are too ill to attend the surgery
  • We make every effort to see you promptly
  • We will try and deal with any problems or complaints promptly
  • You have the right to see your medical records
  • The practice will inform patients of services available by means of its leaflet and notice boards.
  • The practice adheres to an equal opportunities policy.

What You Can Do For Us

  • Please treat staff with courtesy and respect
  • If possible please ‘phone before 10am if you need a home visit
  • To speak to a doctor, ’phone during office hours and leave a message if the doctor is in surgery
  • Please tell us if you cannot keep your appointment
  • Please think carefully before calling out a doctor at night
  • Ask if you are not sure about your treatment
  • Most delays are due to emergencies. Please be patient
  • Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets.
  • Please arrive promptly for your appointment.
  • If you arrive more than 15 minutes late we cannot guarantee you will be seen.
  • If you come as an emergency you may have to wait until booked appointments are seen.