What We Will Do For You

• All patients will be greeted courteously
• We will treat all information confidentially
• We are always committed to providing the best possible service
• We will always offer the treatment and advice we believe is best
• We will arrange a home visit if you are too ill to attend the surgery
• We make every effort to see you promptly
• We will try and deal with any problems or complaints promptly
• You have the right to see your medical records
• The practice will inform patients of services available by means of its leaflet and notice boards.
• The practice adheres to an equal opportunities policy.

What You Can Do For Us

• Please treat staff with courtesy and respect
• If possible please ‘phone before 10am if you need a home visit
• To speak to a doctor, ’phone during office hours and leave a message if the doctor is in surgery
• Please tell us if you cannot keep your appointment
• Please think carefully before calling out a doctor at night
• Ask if you are not sure about your treatment
• Most delays are due to emergencies. Please be patient
• Many illnesses can be prevented through healthy living. Please ask for health advice and leaflets.
• Please arrive promptly for your appointment.
• If you arrive more than 15 minutes late we cannot guarantee you will be seen.
• If you come as an emergency you may have to wait until booked appointments are seen.