Noticeboard

As from Thursday 1st June 2021:

Stretton Branch Surgery (Dudlow Green Road) will no longer close on a Thursday afternoon. 

*We value all positive and negative comments, to help keep delivering a satisfactory service for our patients*

Comment received from a current patient -

'Appreciation of the wonderful support given by the staff during an illness.  Their wonderful humanity and complete professionalism  makes all my friends envious of the service provided by our practice.'
 
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26.07.2021 There was a number of text messages sent out in error inviting those already vaccinated with the COVID Vaccine. I would like to offer my sincere apologies for the error. I tired to rectify the error on Friday, but it seems that some patients have still not received the apology text.  

THE FOLLOWING DATES OUR PRACTICE WILL BE CLOSED FOR PROTECTED LEARNING EVENTS (PLT) 13.00 -18.30

WEDNESDAY 15TH SEPTEMBER 2021

THURSDAY 30TH SEPTEMBER 2021

WEDNESAY 20TH OCTOBER 2021

THURSDAY 25TH NOVEMBER 2021

FACE TO FACE APPOINTMENTS UPDATES 17th May 2021

You may have seen on the news that from Monday 17th May, doors at GP Practices are ‘re-opening’. As you will know, our GP practice has been open throughout the pandemic, offering patients telephone and online appointments, with face to face consultations available to those who need them. This was in-line with national requirements to keep patients safe, whilst COVID infection rates were high and before the vaccination was widespread.

GP practices are being encouraged to offer patients a choice of whether they would like a remote or face to face consultation. However, before we have more people coming into the surgery to see us in person, we need a bit of time to put in place measures to keep everyone safe. As we wait for further national guidance on doing that, we ask that patients continue to contact us by phone or online as you have been doing. We are facing unprecedented demands to our services and will need to continue to adjust how we use our clinicians’ time to best support our patients – particularly those who need us the most.

We will keep you updated as soon as we are clear about how we can re-open our reception areas safely. Thank you for your support.

 

Covid Vaccination Programme update 17.05.2021

The government said the COVID vaccine second dose appointments will be brought forward from 12 to 8 weeks.

People should continue to attend appointments and don't need to contact the NHS.

Those who should move their appointments forward will be told when they are able to do so. 

When you become eligible, you will be able to book your vaccine and choose a local service through the national booking service at www.nhs.uk/covid-vaccination or by phoning 119.

Other services in this area have sufficient capacity to be able to vaccinate everyone who is eligible when it is their turn.

  1. The surgery is open Monday to Friday from 8am to 6:30pm.  If you have an urgent problem during these times please ring the surgery.  At all other times ring NHS 111. 
  2. Requests via E-Consult for non-urgent problems can be made between 8am – 6:30pm, Monday to Friday .  The practice will respond within 2-3 working days
  3. Due to COVID we are operating what is known as total triage, this is a virtual appointment.  Your GP or nurse will review your problem and will then, depending on your needs
    • offer you advice via text
    • offer you a telephone call
    • offer you a video call
    • ask to see you in person (face to face) or
    • navigate you to other services
  4. If you need to order a repeat prescription please use the App on your smart phone, order via the website or post your request through the door/drop into the box
  5. Please only attend the surgery if we ask you to.  It’s important that you arrive at the time we ask you to attend and don’t forget to wear a face covering or mask.
  6. In line with social distancing rules the surgery must limit the number of patients in the waiting room.  To gain entry ring the bell on arrival and someone will attend to you as quickly as possible. 

Please use the links below for more information:

NHS 111 CORONAVIRUS SYMPTOM CHECKER

ISOLATION NOTE FOR EMPLOYERS

SELF CERTIFICATION SICK NOTE

SELF-ISOLATION ADVICE

STAYING AT HOME GUIDANCE

TRAVEL ADVICE

MORE INFORMATION ABOUT CORONAVIRUS FROM THE NHS

Sick note letter for patients 

Privacy Notice - COVID 19

INFORMATION FOR HIGH RISK PATIENTS - AN OPEN LETTER

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

You can find the latest information and advice from the Public Health England website and further information is available on nhs.uk.

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PLEASE DO NOT SEND ANY INTIMATE PICTURES VIA E-CONSULT OR THE WEBSITE. (GENITAILIA, BUMS AND BREASTS ARE ALL CLASSED AS INTIMATE PARTS OF THE BODY) 

E-Consults are for non-urgent or routine requests only NOT for Urgent care.  We advise patients not to submit an E-Consult to GP whilst we are closed, if you do submit an E-Consult please note responses will be delayed until the following mid-week - Monday 3rd May 2021 is a Bank Holiday and the surgery will be closed – re-opening at 8am Tuesday 4th May 2021. You can still get advice through E-Consult page “I want to help myself” which will direct you to information/advice for your condition or direct you to external care provider such as pharmacy or minor injuries/A&E departments.

econsult

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

PATIENT INFORMATION

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.Self Care Policy

Self Care

Self care is about how you avoid becoming ill, treat common everyday illnesses and seek help when you need it as well as keeping fit and healthy.

Learning to take care of your own health is a good thing as it puts you in control, improves your quality of life and helps you live more healthily.

For minor short term health problems, patients should access advice and purchase such self-care remedies as they and their family need rather than being prescribed by their GP or other clinicians.

Warrington CCG - Guidance on Self Care Prescribing

Please see links below under "Local Services Information"

Stretton Medical Centre Self Care Policy

CQC Inspection Report 25.02.2020

 

Complaints

We aim to provide patients with the best care we can but we hope that, if you have a problem, you will use our in-house Practice Complaints Procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice.

Complaints should be addressed to Mrs Judith Greaves, Practice Manager, 5 Hatton Lane, Stretton, Warrington, WA4 4NE

NHS England - 0300 311 2233

Voiceability - 0300 330 5454

or visit www.healthwatchwarrington.co.uk

When your call is less urgent than 999

For further information please click link below:

NHS111

Local Services Information

Winter Communications

Self-care for Adults

Self-care for Children

Armed Forces Veterans

Have you served in Her Majesty's Armed Forces?

Please click link below for further information

nhschoices

(Site updated 26/07/2021)
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